Milverton Primary School is committed to providing the very best education for our young people and we want our pupils to be healthy, happy and safe and to do well. We recognise the importance of establishing and maintaining good relationships with parents, carers and the wider community. We are aware that there may be occasions where people have concerns or complaints and the following procedure sets out the steps that should be followed in order to resolve these as promptly, fairly and as informally as possible.
At each stage of the complaints process please aim to consider:
The specific concern being raised
What is expected as an outcome
Step 1 Informal stage Raise a concern with Class Teacher email firstname.lastname@example.org Email to arrange a phone conversation with class teacher at earliest convinience to discuss the concern and attempt to find a resolution.
Step 2 Formal stage Raise the concern with Headteacher email email@example.com We would appreciate families using our suggested form click here If regarding the headteacher please contact Chair of governors Zoe Morrissey firstname.lastname@example.org
Step 3 Investigation by Chair of Govenrors Contact Chair of governors Zoe Morrissey email@example.com