Complaints Policy

Milverton Primary School is committed to providing the very best education for our young people and we want our pupils to be healthy, happy and safe and to do well. We recognise the importance of establishing and maintaining good relationships with parents, carers and the wider community. We are aware that there may be occasions where people have concerns or complaints and the following procedure sets out the steps that should be followed in order to resolve these as promptly, fairly and as informally as possible.

Complaints Policy 2024

Complaints Procedure 2024

Standard of Fluency Complaints 2024

Habitual Vexatious Complaints 2024

Stages of Complaints Process

At each stage of the complaints process please aim to consider:

The specific concern being raised
What is expected as an outcome

Informal stage
Raise a concern with Class Teacher email [email protected]
Email to arrange a phone conversation with class teacher at earliest convenience to discuss the concern and attempt to find a resolution.

Step 1 Formal stage
Raise the concern with Headteacher email [email protected]
We would appreciate families using our suggested form click here
If regarding the headteacher please contact Chair of governors Anne Claire Bennion [email protected]

Complaints procedure

Stages of Complaints Process

Informal stage
Raise a concern with Class Teacher email [email protected]
Email to arrange a phone conversation with class teacher at earliest convenience to discuss the concern and attempt to find a resolution.

Step 1 Formal stage
Raise the concern with Headteacher email [email protected]
We would appreciate families using our suggested form click here
If regarding the headteacher please contact Chair of governors Anne Claire Bennion [email protected]

Step 2 Investigation by Chair of Governors
Contact Chair of governors Anne Claire Bennion [email protected]

Step 3 Complaint Appeal Panel
Contact Headteacher to request appeal panel [email protected]

Complaints procedure

Stages of Complaints Process

Informal stage ​Raise a concern with Class Teacher email [email protected]Email to arrange a phone conversation with class teacher at earliest convenience to discuss the concern and attempt to find a resolution.

Step 1 Formal stageRaise the concern with Headteacher email [email protected]We would appreciate families using our suggested form click here​If regarding the headteacher please contact Chair of governors Anne Claire Bennion [email protected]

Step 2 Investigation by Chair of GovernorsContact Chair of governors Anne Claire Bennion [email protected]

​Step 3 Complaint Appeal PanelContact Headteacher to request appeal panel [email protected]

Informal stage
Raise a concern with Class Teacher email [email protected]
Email to arrange a phone conversation with class teacher at earliest convenience to discuss the concern and attempt to find a resolution.

Step 1 Formal stage
Raise the concern with Headteacher email [email protected]
We would appreciate families using our suggested form click here
If regarding the headteacher please contact Chair of governors Anne Claire Bennion [email protected]

Step 2 Investigation by Chair of Governors
Contact Chair of governors Anne Claire Bennion [email protected]

Step 3 Complaint Appeal Panel
Contact Headteacher to request appeal panel [email protected]