Milverton Primary School is committed to providing the very best education for our young people and we want our pupils to be healthy, happy and safe and to do well. We recognise the importance of establishing and maintaining good relationships with parents, carers and the wider community. We are aware that there may be occasions where people have concerns or complaints and the following procedure sets out the steps that should be followed in order to resolve these as promptly, fairly and as informally as possible.

Complaints Policy 2020

Stages of Complaints Process

At each stage of the complaints process please aim to consider:

• The specific concern being raised
• What is expected as an outcome

Step 1 Informal stage 
​Raise a concern with Class Teacher email admin2606@welearn365.com
Email to arrange a phone conversation with class teacher at earliest convinience to discuss the concern and attempt to find a resolution.

Step 2 Formal stage
Raise the concern with Headteacher email head2606@welearn365.com
We would appreciate families using our suggested form click here
​If regarding the headteacher please contact Chair of governors Zoe Morrissey morrissey.z@welearn365.com

Step 3 Investigation by Chair of Govenrors
Contact Chair of governors Zoe Morrissey  morrissey.z@welearn365.com

​Step 4 Complaint Appeal Panel
Contact Headteacher to request appeal panel head2606@welearn365.com